WapishiShop supplies

Buying from Wapishi / Delivery and returns

Delivered right.
Or we put it right.

What delivery costs, and what happens if something in your order is not right. Tell us the same day, and we send a replacement straight away at no extra cost.

Ask on WhatsApp This week’s prices

This policy applies to orders from Wapishi in the shop, on WhatsApp and by phone.

A red Wapishi insulated delivery bag
Delivered with care.Put right the same day.

Delivery

What delivery
costs.

One flat fee per order for most kitchens, and a refrigerated option when your items need it.

  1. 01

    KSh 2,500 for the first 5 km

    Our standard delivery fee covers the first 5 km of the trip to your kitchen.

  2. 02

    Further than 5 km

    Ask us for the fee before you order. We deliver to 14 areas in and around Nairobi.

  3. 03

    Refrigerated truck: KSh 8,000

    For specialised items that must stay chilled all the way. Available on request, so ask when you order.

  4. 04

    Delivery times agreed with you

    Early-morning and night deliveries are available on request, so produce can arrive before prep or after service.

Delivery

Across Nairobi,
on your schedule.

We deliver to 14 areas in and around Nairobi, from the CBD, Westlands and Karen to Mombasa Road, Thika Road and Ngong, at times agreed with you. Early-morning and night deliveries are available on request.

See delivery areas
VegetablesLeafy greens, cabbage, broccoli and more
FruitsFor buffets, juices and desserts
Kitchen staplesOnions, tomatoes, potatoes, peppers
How ordering worksKSh 5,000 minimum, eTIMS invoices, 30-day accounts

Trusted by

Kitchens we’ve supplied.

About Wapishi

Returns

Not right?
We fix it today.

We take customer care seriously. If something in your order is defective or not as it should be, we put it right.

  1. 01

    Tell us the same day

    Report the problem on the day your order arrives. Defective goods and any reasonable issue are covered, such as damaged, spoiled or wrong items.

  2. 02

    Send a photo

    WhatsApp 0769 912 227 with a photo and your order details, or call 0721 874 478.

  3. 03

    We dispatch a replacement immediately

    A replacement goes out straight away, at no extra cost to you. There is no delivery fee for a replacement.

Questions

Asked
before ordering.

How much is delivery?

KSh 2,500 for the first 5 km. For longer distances, ask us for the fee before you order.

Do you deliver in a refrigerated truck?

Yes, on request, for specialised items that must stay chilled. A refrigerated truck delivery costs KSh 8,000.

Can I return produce?

Yes. Tell us the same day your order arrives if anything is defective or there is any reasonable issue, and we will put it right.

Do I pay for a replacement?

No. We dispatch a replacement immediately, at no extra cost and with no delivery fee.

How do I report a problem with my order?

WhatsApp 0769 912 227 with a photo and your order details, or call 0721 874 478. Our receiving checklist shows what to check when a delivery arrives.

Start a conversation

Questions about
an order?

Talk to our Nairobi team. We reply fastest on WhatsApp.

Ask for a sample packWhatsApp · 0769 912 227
Call our Nairobi team0769 912 227 · 0721 874 478
Email us your listinfo@wapishi.online
Order in the shopLive prices and availability